Welcome to tandyleatherfactory.co.uk!
We are pleased that you have visited our web site and hope you enjoy your visit. We want you to be an informed consumer and, therefore, we have listed helpful information and policies on this web site.
Your satisfaction is guaranteed. Tandy Leather Factory has a long history of delivering quality products to our customers. We are confident that you'll be satisfied with your purchase from Tandy Leather Factory. However, if you are not satisfied for any reason, return it and we will gladly replace the product or return your money. Please contact the store that processed your order for return instructions. Your confirmation email or invoice will contain contact information.
Do you have questions about our products?
Questions about our products can best be answered by contacting the Tandy Leather Factory store nearest you. Our experienced store managers and sales associates are ready to answer all your leathercrafting questions. To find the nearest Tandy Leather Factory store, click here.
Where is My Order Being Filled and Shipped From?
To provide the quickest, most accurate service, all orders placed at tandyleatherfactory.co.uk are filled and shipped by experienced personnel at one of our store locations - usually the store closest to you. Your email confirmation has detailed contact information of the store where your order was routed. Feel free to contact the manager or store personnel at any time with questions regarding your order.
Do you have questions regarding the status of an order you've placed at tandyleatherfactory.co.uk?
If you have set up an account at tandyleatherfactory.co.uk, you can log on and click on the Review Order History link to access your order status and history. Otherwise, you may contact the store listed on your order confirmation if you have questions regarding the status of your order.
Method of Payment for Internet Orders
Tandy Leather Factory accepts credit card payments.
Credit Cards
Tandy Leather Factory accepts credit card payments using Visa, MasterCard and American Express. Values may be estimated. Some products, such as leather, do not have exact pricing, but are averaged based on the square foot. Your credit card will be authorized for the Estimated Total plus approx. 10% in case of underestimations in leather, shipping, tax, etc. In the case where the actual order total is much higher than the Estimated Total, we will email or call you to get approval. Your credit card is charged the actual amounts when your order is ready to be shipped. Unused authorized funds are usually released by your credit card provider 5-7 business days after order date. Your satisfaction is 100% guaranteed with our unconditional money back offer if not completely happy with your order.
If you wish to pay by a different method, please call the Tandy Leather Factory store nearest you to place an order or to inquire about alternate payment methods.
Credit Cards
Tandy Leather Factory accepts credit card payments using Visa, MasterCard and American Express. Values may be estimated. Some products, such as leather, do not have exact pricing, but are averaged based on the square foot. Your credit card will be authorized for the Estimated Total plus approx. 10% in case of underestimations in leather, shipping, tax, etc. In the case where the actual order total is much higher than the Estimated Total, we will email or call you to get approval. Your credit card is charged the actual amounts when your order is ready to be shipped. Unused authorized funds are usually released by your credit card provider 5-7 business days after order date. Your satisfaction is 100% guaranteed with our unconditional money back offer if not completely happy with your order.
If you wish to pay by a different method, please call the Tandy Leather Factory store nearest you to place an order or to inquire about alternate payment methods.
International Orders
www.tandyleatherfactory.co.uk accepts orders that ship to the United Kingdom, the rest of Europe and surrounding countries except Spain.
Russia: Due to Russian customs, orders shipped to Russia cannot exceed £100 and are limited to one order every fourteen days. Additionally, none of our carriers will deliver goods to private addresses in Russia.
For orders shipping to Spain:
Order from www.tandyleather.es.
For orders shipping to Australia and southeast Asia:
Order from www.tandyleatherfactory.com.au.
For orders shipping to the USA and non-European Countries:
Order from www.tandyleatherfactory.com.
For orders shipping to Canada:
Order from www.tandyleatherfactory.ca.
Russia: Due to Russian customs, orders shipped to Russia cannot exceed £100 and are limited to one order every fourteen days. Additionally, none of our carriers will deliver goods to private addresses in Russia.
For orders shipping to Spain:
Order from www.tandyleather.es.
For orders shipping to Australia and southeast Asia:
Order from www.tandyleatherfactory.com.au.
For orders shipping to the USA and non-European Countries:
Order from www.tandyleatherfactory.com.
For orders shipping to Canada:
Order from www.tandyleatherfactory.ca.
Order Information
Please provide all information requested in the order form. Order information is provided to us through a secure, encrypted transmission. We need your phone number and e-mail address to contact you if there is a problem with your order. When placing an order, you warrant that all information submitted by you is true and correct, that you are at least 18 years of age and that you possess the legal authority to enter into your purchase agreement and to use this web site in accordance with these terms. You agree to be financially responsible for your purchases through the web site. Verification of your information may be required prior to the acceptance of any order.
If I place an order via the Internet, how will I know if my order was processed?
A confirmation email will be sent to you within minutes of placing your order. This confirmation will detail your order and provide contact information for the local store that will ship your order.
How long will it take to process my order?
Most orders are shipped from one of our store locations (usually the closest to the delivery address) within 24-36 hours. Delivery of your order to you will depend on where the order was shipped from and the delivery address. We offer expedited shipping on orders placed on weekdays by phone before 12 p.m. Call or email the Tandy Leather Factory store nearest you for more details regarding expedited shipping.
Backorders
Tandy Leather Factory intends to stock every item presented on tandyleatherfactory.co.uk. Exceptions to this will be items listed as Closeout or, in some cases, items that cannot be imported into the UK. Otherwise, we will always attempt to ship your order complete. However, situations occur where an item may be out of stock. In those situations, we will ship what we have in stock and request that you re-order the out of stock item at a later time. We apologize for any inconvenience this may cause.
Order Cancellation
You may cancel your order at any time prior to shipment. Tandy Leather Factory reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Please contact the store listed on your order confirmation for cancellation details.
Returns
Tandy Leather Factory guarantees 100% customer satisfaction or your money back!
Before returning a product, call the Tandy Leather Factory store shown on your invoice for technical support and product return instructions.
If your invoice isn't available, call our Internet Customer Service at 01604 647910.
Hours: Monday-Friday: 8:30am - 5:30pm
Saturday: 9am - 4pm
Sunday: Closed
Before returning a product, call the Tandy Leather Factory store shown on your invoice for technical support and product return instructions.
If your invoice isn't available, call our Internet Customer Service at 01604 647910.
Hours: Monday-Friday: 8:30am - 5:30pm
Saturday: 9am - 4pm
Sunday: Closed
Sales Tax
Prices shown include VAT where applicable. Exempt customers will have the tax removed when they are invoiced.
Shipping Information
The estimated shipping/handling rates shown below, and in your shopping cart, are based on the merchandise total of your order. We use estimates because it is not possible for us to know the exact shipping charge for your order until we know the total weight of your order, number of boxes needed to ship your order, and your address. Once your order has been filled, we charge the published shipping rate, plus a handling charge of £2.00. The handling charge is based on the materials used to pack your order properly to ensure it arrives at its destination undamaged. For many of our customers, the actual shipping/handling charge is less than the estimate. However, because we also ship oversized and liquid products, the actual shipping/handling may be more in some cases. We will notify you before shipping your order if the actual shipping/handling turns out to be substantially more than the estimate.
The receipt, enclosed with your order, will show the actual shipping/handling that was charged to your credit card.
Estimated Standard Shipping & Handling Charges for the United Kingdom:
Handling charge of £2.00 is included in the above Standard Shipping estimates. Most orders can be shipped in one box. If your order requires more than one box, a £3.00 fee for each additional box will be charged.
Expedited Shipping: At your request, orders may be shipped via expedited service (additional charges apply).
Estimated Standard Shipping & Handling Charges, other than the United Kingdom:
Handling charge of £2.00 is included in the above Standard Shipping estimates. Most orders can be shipped in one box. If your order requires more than one box, a £3.00 fee for each additional box will be charged.
Russian Orders: Due to UPS and TNT policies, we cannot ship to private addresses in Russia.
The receipt, enclosed with your order, will show the actual shipping/handling that was charged to your credit card.
Estimated Standard Shipping & Handling Charges for the United Kingdom:
Purchase |
|
Handling charge of £2.00 is included in the above Standard Shipping estimates. Most orders can be shipped in one box. If your order requires more than one box, a £3.00 fee for each additional box will be charged.
Expedited Shipping: At your request, orders may be shipped via expedited service (additional charges apply).
Estimated Standard Shipping & Handling Charges, other than the United Kingdom:
Purchase |
|
Handling charge of £2.00 is included in the above Standard Shipping estimates. Most orders can be shipped in one box. If your order requires more than one box, a £3.00 fee for each additional box will be charged.
Russian Orders: Due to UPS and TNT policies, we cannot ship to private addresses in Russia.